Send us a message for sales and service
AC Superstore takes sales and service requests through the contact form below. Send the suburb, the type of property, and what you need done, whether it is a split unit for a flat in Randburg, an inverter aircon for a home office in Sandton, or a commercial quotation for a site in Midrand.
We handle new installations, replacements, relocations, servicing and repairs. If you are not sure what size or type of unit you need, include the room size in metres, ceiling height and any glass or sun-facing walls. That helps us reply with something useful first time.
Areas we serve across Gauteng
Our main work is in Johannesburg North and the surrounding business and residential areas. We regularly assist customers in:
- Sandton, including offices, homes and light commercial premises
- Randburg, from apartments to family houses
- Midrand, with new installs and maintenance plans
- East Rand and West Rand sites that need on-site assessment
If you are further out in Gauteng, still send us a message. We will let you know if we can assist directly or schedule a suitable visit.
What to include in your message
A short message is enough, but a few details help us advise on the right cooling, heating or water solution. Please include the area, the product or service, and any timing pressure, such as load-shedding concerns, a broken unit before winter, or a tenant move-in date.
- Home or office address, with suburb
- Aircon type, heat pump, or atmospheric water generator
- Approximate room size or hot water demand
- Any photos, fault notes, or previous installation details
For commercial work, add the number of rooms or floors so we can plan the site visit properly.
Airconditioning, heat pump and water enquiries
We handle messages during business hours. For repair or replacement questions, please use a clear subject line and include the product type, model number, fault description and your contact details so your request can be directed to the right team.
Site visits, quotations and installation dates depend on the job size and stock availability, but we keep you updated. If a replacement is needed for a failing unit in summer, or a heat pump issue in winter, we will say what can be done now and what needs to wait for parts or access.
Planning work for homes and offices
Because every property is different, we often ask a few follow-up questions before pricing. That may include the number of rooms, power supply, roof access, wall material and whether the building is prone to humidity or dust. It saves time and avoids surprises later.
For offices and business premises, we can assist with commercial site surveys and maintenance plans. If you need several units serviced before a tenancy handover or after a storm, mention it in your message and we will work out the best sequence.
Meet the people behind the inbox
Your enquiry is handled by a team that works with these products every day. Lehlogonolo Mahlaba leads the business, Limpho Ngwenya manages sales, Pieter van Rensburg oversees installations, Rushda Allie coordinates service work, Jabulani Mulaudzi supports technical queries, and Lesedi Ndaba looks after heat pump projects.
That means your message reaches people who understand supply-and-fit work, relocations, servicing and site conditions in Gauteng, not a call centre script. If you need practical advice before you commit, tell us what the property looks like and we will come back with straight answers.